The company is located in Duisburg, Germany.
Company Address (Caution: this is NOT address for warehouse pick-up)
ZAKI ASIAN FOODS
Universitätsstraße 40, 47051 Duisburg, Germany
The company is located in Duisburg, Germany.
Company Address (Caution: this is NOT address for warehouse pick-up)
ZAKI ASIAN FOODS
Universitätsstraße 40, 47051 Duisburg, Germany
Yes of course. Customer satisfaction is our utmost priority. You can use the following options to contact us:
All our prices are inclusive of VAT. The amount displayed at the time of payment is the end price. Shipment costs will be extra.
Once payment type has been selected and payment made, you just need to confirm and order. You will receive a confirmation email from us, letting you know that we have received your order.
PayPal offers a secure channel for online credit card payment transactions. You can pay directly without revealing your card details. The cards accepted by Get Grocery are Visa, Master Card, American Express and Diner’s CLUB. Processed Immediately
PayPal is a safe and fast method of online payment. You can create an account with them and register your bank account, credit card or debit card for easy payments. Your details are safeguarded by PayPal so that you don’t have to share them online. Processed Immediately
A bank transfer can take up to 2-3 days to be completed, international transfers can also take longer. We normally dispatch an order only after we receive the payment. So to ensure the earliest dispatch of your order, you can send us a copy of the confirmation of payment. Our bank details are:
Please always make sure you mention the order number and transfer the correct amount so we can match the payment to your order without any delay.
Security is very important to us. We focus on providing a secure environment that goes beyond industry security standards and guidelines. We use a payment solution that is a validated level 1 PCI DSS compliant service provider and we have a PCI DSS Merchant Compliance Certificate.
You only have to reach the minimum order quantity of 49 euros to get free shipping within Germany. If the order amount is less than 29 euros, we charge 6.00 euros for shipping.
We work together with DHL to ship all of our packages. Due to the size and weight of some orders, the items can be packed in two boxes in individual cases.
We strive to dispatch all orders within one working day. We will send an email when your order is processed and another email when the package is shipped. The shipping email contains the tracking number and an expected arrival date.
All tracking information and delivery details can be found in your email after we have shipped your order.
Please send us an email with your order number to zakiasianfoods@gmail.com. We can make cancellations and changes as long as the order has not yet been dispatched.
Please send an email to zakiasianfoods@gmail.com with the order number, photo of the damaged item or name of the missed item(s).
We dispatch fresh fruits and vegetables. All of our products have a shelf life of at least 3 to 6 months. If you should ever receive an item that has a too short expiry date, you can contact us at any time at zakiasianfoods@gmail.com.
Unfortunately we do not deliver frozen items.
Yes. It is possible to add or remove items until we start processing your order.
For adding items into your existing order, please raise another order and mention your existing order number in the comments at the checkout page.
You can also give us a call at (+49) 1522-183-9089
Except perishable items (fresh veggies, Paneer, frozen food items) all items if unopened and in their original packaging can be returned within 7 days. For more information about returning, please refer to our Return Section
If you would like to return items, please inform us by email at zakiasianfoods@gmail.com or call / WhatsApp us at (+49) 1522-183-9089. Please send the items in the original packing, unopened within seven days after the order is delivered.
We ship as soon as the order is received.
Customer satisfaction is our priority.
Keep visiting us for our daily offers.
